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ABOUT WHIZZCAR
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What
is WhizzCar?
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WhizzCar is a new
personal mobility programme that gives you the logical alternative
to owning a car. A revolution in personal transportation,
WhizzCar offers you the freedom of driving a car without the
worries and high costs that come with car ownership. Members
living or working in the same vicinity will have access to
a network of cars within a short walking distance 24 hours
a day, 7 days a week.
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Why
is WhizzCar better than owning a car?
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If you do not need to drive everyday, WhizzCar
is as convenient as owning a car without all the costs and
hassles. WhizzCar saves money because you are not paying the
high fixed cost of owning a car that sits idle for most of
the day. There are no parking hassles because you simply pick
up and return the car to the same reserved WhizzCar parking
lot. There are no worries about maintenance, fuel or parking
cost. It's hassle-free! |
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How
does WhizzCar compare to car rental? |
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With the latest
technology, WhizzCar allows members to have access to the
usage of cars 24 hours a day and 7 days a week. WhizzCar is
less expensive for a shorter period of use compared to car
rental rates. With WhizzCar, you pay only for the time and
mileage that you actually use and petrol is inclusive. Rental
cars are often located at remote locations and you are restricted
to returning the car during business hours. WhizzCar gives
you the convenience of walking to a car conveniently parked
in your neighbourhood and ending your reservation when you
want to. |
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How
can I get WhizzCar in my neighbourhood? |
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We can place a
car in any neighbourhood when 20 people within a one-mile
radius have indicated interest in joining WhizzCar. Tell all
your friends and neighbours so that a WhizzCar can be placed
near you. If you are willing to volunteer, we will provide
you with information to disseminate or post in your neighbourhood.
We want to service your community. |
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How
does WhizzCar benefit the community? |
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WhizzCar can ease
the traffic and parking congestion in your neighbourhood and
improve our air quality by reducing harmful vehicle emissions.
This is a result of having more new model cars and replacing
privately owned cars with WhizzCar to have fewer cars on the
road. |
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What
are the criteria to join as a member? |
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To be eligible, you must:
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Have a valid
driver's license
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Have a minimum
of one year of driving experience
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Be at least 21
years old and below 65 years old
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Be a Singaporean,
or a PR, or an employment pass holder
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Have had no violations
and/or accidents in the past 3 years
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Do
you have different types of memberships? |
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Yes, we have the
following membership programmes to cater to members’
different travel needs:
- Individual
Membership- are for individuals who want to join
WhizzCar on a yearly basis
- Household
Membership - those wanting to share with family
members
- Trial Membership
– for people who want to try WhizzCar for
2 months
- Corporate
Membership - are available to organisations of
all sizes
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How
can I cancel my membership? |
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WhizzCar membership is based
on an annual commitment scheme (min of 12 months). (1st year and upon automatic renewal)
You can cancel your membership by giving us a minimum of one-month advance written
notice prior to the expiry of your membership. Return your Smart Card / Key Fob to
the head office to have your deposit refunded to you within 60 days.
Note:
Failure to give the minimum notice, membership will be subject to automatic
renewal for a minimum of one year where membership fee can be paid either on
monthly or annual basis. In the event of early termination, there will be no
prorated refund of paid annual membership fee. In case of monthly payment, the
security deposit will be used to offset any shortfall in the membership fee.
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How will my
membership be terminated or revoked? |
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We ask that members
treat our cars and other members responsibly. Any member who
lets an unauthorised member drive or who repeatedly violates
the rules and regulations can have their membership terminated.
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What keeps
non-members out of WhizzCar spaces? |
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All WhizzCar parking spaces will have
signs posted indicating that the space is reserved for WhizzCar
only. Any violator who parks in those lots will have their vehicle
clamped. On a rare occasion that a member arrives at WhizzCar
parking lot and finds that it is taken they are to park as close
to the lot as possible and call our 24-hour assistance hotline
at 67428888 immediately. |
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Can I make
a one-way trip reservation? |
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No, we offer round-trip services and
reservations only. WhizzCar and your fellow members rely on
you to return the car promptly at the end of your reservation
to the same parking location. |
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Can my spouse
or family members use my membership? |
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Membership and privileges are NOT transferable.
Use of a WhizzCar by an unauthorised driver is a serious violation
of the Terms and Conditions of Membership. Non-members are strictly
forbidden to drive our vehicles. An enforcement of this rule
is immediate termination of your account and membership privileges.
Insurance coverage is not extended to unauthorised drivers,
i.e. for your safety and the safety of your family and friends,
do avoid allowing others to drive our vehicles. We do offer
discounts for household membership if you would like to share
an account with your family. |
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ABOUT USAGE OF CARS &
PARKING
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What
kind of cars do you offer? |
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To cater to members’
different travel needs, we have a wide range of vehicles ranging
from compact to luxury sedans and MPVs. We have chosen them
because of their reliability and their excellent record for
environmental friendliness, safety and low maintenance. To
give you more choices, we expect to add more models to our
fleet in the near future. |
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Is
a car going to be available when I need it? |
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The availability
of vehicles is an important concern of ours as much as it
is with our members. Our reservations system allows you to
make a reservation as little as 1 hour in advance. We will
have enough cars for all of our members and will add more
cars as more Whizzers join us. If you know you will need a
car at peak times, please try to reserve your car a few days
in advance to avoid disappointment; a little planning will
help you. If one of our cars is not available, you may contact
Popular
Rent A Car for special car rental discount only for Whizzers.
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Can I have access to any vehicles in all sites? |
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Yes, you can use
WhizzCar at any WhizzCar locations but you have to collect
and return the car at the same site. |
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What
if the car reserved is not in the parking space? |
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This should not
occur. If a car is not present, contact WhizzCar immediately
and we will make every effort to locate and direct you to
a nearby car. We expect all members to take the privilege
of membership seriously. Any member acting irresponsibly and
repeatedly violating membership rules (i.e. not returning
the car to the reserved lot on a timely basis) will risk membership
termination. |
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Can I drive
a WhizzCar to West Malaysia? |
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Yes, prior notification
is required to ensure that your journey in Malaysia is taken
care of. There is a 30% surcharge on the time rates. For example,
a WhizzCar for 1-hour use in Singapore at $11.00 will cost
$14.30 for Malaysia use. Please refer to the terms and conditions
for Malaysia use in the Member’s Handbook. |
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What happens
if I return the car late? |
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Please return your
car on time. This is a courtesy that we insist members extend
to one another. Late returns are a major inconvenience to
other members. We understand you can't always predict traffic
and we do suggest you make reservations carefully. Also, if
you are going to be late you should contact us immediately
to extend your reservation to avoid penalties. This isn't
always possible, particularly if another member has a reservation
immediately following yours. Members will be liable for a
penalty plus excess hour charges. Please refer to the Member's
Handbook for details. |
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Who refuels the cars? |
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We request that
members refuel the car on our account, if the petrol tank
is below one-quarter (1/4) tank prior to returning the car.
A Speedpass for refueling which is attached to the car key
will be placed in each car. The Speedpass should not be removed
from the car keys and should be returned to its location so
that the next member can find it easily. We expect all of
our members to take this responsibility seriously and to be
considerate of fellow members. Please note that the Speedpass
system is not available in West Malaysia. Whizzers traveling
into West Malaysia are required to pay for the petrol on their
own account. There will be no reimbursement. Please read instructions
on using the Speedpass for refueling in the Member's Handbook.
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Who
cleans the cars? |
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WhizzCar’s
maintenance crew will clean the cars on a regular basis. Our
members are expected to contribute towards the cleanliness
of our vehicles by removing their belongings and any trash
after their use. Vehicles should be returned with its condition
being the same as it was before pick-up. If a car is dirty,
we would appreciate it if Whizzers inform us. We will make
every effort to keep our cars in pristine condition. |
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Who
takes care of the car maintenance? |
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Our Operation
Division is responsible for handling all minor car maintenance
such as oil change, brake and tires inspections on-site. For
other required maintenance, cars will be taken out for service
and repaired. To prevent any inconvenience to our members,
cars will be returned to parking locations, as quickly as
possible. Members have no responsibility at all for maintenance. |
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Are
the cars in good operating condition? |
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Our cars will follow
the standard maintenance schedules recommended by the manufacturer
to ensure optimal performance. |
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ABOUT INSURANCE |
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What about motor insurance? |
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All our cars have comprehensive motor
insurance coverage. However, a member is liable for the
following excess liability per damage/accident.
Applicable Excess is as follows:.
| Car Category |
Age below 23 years |
Age 23 and above |
| Super Economy, Economy, Executive |
S$3,000 |
S$1,500 |
| Luxury, Recreational |
S$4,000 |
S$3,000 |
* With effect from 08 February 2005
The excess amount will be
automatically doubled should the member be at
fault in any accident.
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OTHERS |
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How
am I billed? |
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Every
month you will receive a statement in the mail for vehicle
use (total hours, total kilometers). These monthly charges
will be deducted from your bank account by Giro. For members
who have opted for payment by credit card their Visa, or
Master Card account will be charged monthly for all expenses.
Household and Corporate members will receive one consolidated
bill that will detail an itemised record of travel for each
member.
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What
happens if I have an accident? |
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In case of an
accident, contact WhizzCar immediately. The member is liable
to an excess for any reported accident. If the member is found
to be not at fault, the excess will be refunded. Insurance
is only valid for authorised WhizzCar members. Please refer
to the Member's Handbookl for accident reporting procedures
and the applicable excess charges for different age groups
and cars. |
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What
should I do in an emergency? |
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In cases where
the car is inoperable, please refer to your in-car-troubleshooting
guide and/or contact us immediately. Follow normal procedures
and contact the police if you have met with an accident or
if the car is vandalised. If you have been towed and you are
at fault, you are responsible for towing cost and returning
the car to the designated parking location. |
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What
if the car breakdown? |
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Please contact
WhizzCar’s 24-hour assistance hotline at 67415828 to
report the situation. The problem may be something our staff
can walk you through. If not, all of our cars come equipped
with 24-hour roadside service. No replacement car will be
provided. Our staff will make every effort to help you by
forming an alternate plan. |
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Do
I have to worry about locking the cars? |
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Yes, it is extremely
important that you always lock the car with your Smart Card
or data key so that the ignition will be disabled. Your reservation
is not complete until you lock the door. |
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What
happens if I get a parking ticket? |
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You are responsible
and will be required to pay the fine. |
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Can
I smoke in the car? |
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We are concerned
for smokers and non-smokers alike, so smoking in the car is
strictly prohibited. |
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Do
you provide car seats for children? |
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We do not provide
car seats. We encourage parents with children to invest in
a personal one. |
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Can
I carry my pets in the car? |
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As some members
may be allergic to pets, we have to consider their needs.
Therefore no pets are allowed in the car. |
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