Others
- How am I billed?
- What happens if I have an accident?
- What should I do in an emergency?
- What if the car breakdown?
- Do I have to worry about locking the cars?
- What happens if I get a parking ticket?
- Can I smoke in the car?
- Do you provide car seats for children?
- Can I carry my pets in the car?
How am I billed?
Every month the invoice will be available online for members to view and check. The monthly charges will be deducted from member's preferred payment mode. Household and Corporate members will receive one consolidated bill that will detail an itemised record of travel for each member.
What happens if I have an accident?
In case of an accident, contact WhizzCar roadside assistance hotline at 6741 5828 immediately. The member is liable to an excess for any reported accident. If the member is found to be not at fault, the excess will be refunded. Insurance is only valid for authorised WhizzCar members. Please refer to the Member's Handbookl for accident reporting procedures and the applicable excess charges for different age groups and cars.
What should I do in an emergency?
In cases where the car is inoperable, please refer to your in-car-troubleshooting guide and/or contact us immediately. Follow normal procedures and contact the police if you have met with an accident or if the car is vandalised. If you have been towed and you are at fault, you are responsible for towing cost and returning the car to the designated parking location.
What if the car breakdown?
Please contact WhizzCar’s 24-hour assistance hotline at 6741 5828 to report the situation. The problem may be something our staff can walk you through. If not, all of our cars come provided with 24-hour roadside service. No replacement car will be provided. Our staff will make every effort to help you by forming an alternate plan.
Do I have to worry about locking the cars?
Yes, it is extremely important that you always lock the car with your keyfob or car key so that the ignition will be disabled. Your reservation is not complete until you lock the door.
Can I smoke in the car?
We are concerned for smokers and non-smokers alike, so smoking in the car is strictly prohibited.
Do you provide car seats for children?
We do not provide car seats. We encourage parents with children to invest in a personal one.